At Jay Jewels, your satisfaction is our top priority. We are committed to providing high-quality jewelry and exceptional customer service. If for any reason you are not completely satisfied with your purchase, our returns and replacements policy is here to assist you.

1. Eligibility for Returns

• Items can be returned within 15 days from the date of delivery.

• To be eligible for a return, the product must be:

  • Unused, unworn, and in its original condition.

  • Accompanied by the original invoice and certification (if applicable).

  • Packaged in its original box or packaging.

2. Non-Returnable Items

Certain items are non-returnable, including:

• Customized or engraved jewelry.

• Items purchased during clearance or special sale events.

• Gift cards or promotional items.

3. Replacement Policy

• We offer replacements for items that arrive damaged, defective, or incorrect.

• Replacement requests must be initiated within 7 days of receiving the product.

• To request a replacement, please email us at support@jayjewels.com with a description of the issue and images of the item received.

4. Process for Returns & Replacements

1. Contact Us: Reach out to our customer support team at support@jayjewels.com or call us at [insert contact number] to initiate the process.

2. Approval: Once your request is approved, we will provide a return shipping label and instructions.

3. Shipping the Item: Securely pack the item and ship it back using the provided label.

4. Inspection: Upon receiving the returned product, our quality control team will inspect it.

5. Refund or Replacement: If the item passes inspection, we will process your refund or replacement within 5-7 business days.

5. Refund Policy

• Refunds will be processed to the original payment method.

• Shipping fees, if applicable, are non-refundable unless the return is due to a defect or error on our part.

6. Shipping Costs for Returns

• For eligible returns and replacements due to a defect or incorrect item, Jay Jewels will bear the return shipping costs.

• For all other returns, the customer will be responsible for shipping costs.

7. Exchange Policy

• Exchanges are allowed within 15 days of delivery.

• The item must meet the return eligibility criteria.

• Any price difference for the exchanged item must be settled at the time of the exchange.

8. Important Notes

• We recommend using a trackable shipping service for returns to ensure safe delivery.

• Jay Jewels is not responsible for items lost or damaged during the return transit.

• If you purchased your item from a third-party retailer, please refer to their return and replacement policies.

For further assistance, please contact us at support@jayjewels.com or call us at [+91-95957 12927]. We are here to help you every step of the way!